Our mission is to be a collaborative, trusted partner to our clients, helping them improve the way they do business while building a great organization that attracts, develops and engages exceptional people.
• Act with Integrity
-Build our clients trust and conduct ourselves honestly, ethically and transparently at all times no matter what the situation maybe.
-Be reliable and accountable while conducting ourselves a great deal of professionalism.
• Value creation for our Clients and Coastal
-Work efficiently and effectively to provide a high quality offering to our clients aiding them to reduce their internal costs.
-Provide excellent service to our clients and their customer/member base by collaborating with our clients to build strong relationships that will stand the test of time.
• Commitment to Excellence
-Accept and act on challenges and never be comfortable and complacent. We pride ourselves on “raise the bar” and continually applying “Forward Thinking” by being engaged and passionate in all that we do.
• Build a thriving Culture
-Lead by Example. Communication with our clients by encouraging feedback will allow our team members to assist in being a true extension of our clients to their customers/members.
More than an Outsourced Service Provider
- We have the capacity to serve our clients at many levels of their organization.
- We take the time to understand each client’s unique business environment then tailor our approach accordingly.
- We don’t settle for “out of the box” or “off the shelf” solutions.
- We add tangible value to all our solutions:
- Process improvement
- Improved performance metrics
- Improved customer experience
- Cost Savings
- We form long term partnerships and build sustainable solutions.
- We empower our clients to do more of what they do best.
“We partnered with Coastal Outsourced Solutions back in 2017 for Indirect Lending. With Coastal’s knowledge of the industry and passion for what they do, we have built successful and profitable indirect program. We truly value the communication and partnership we have built with their Indirect Lending Team.”
-Michael N. Lussier, President & CEO, Webster First Federal Credit Union
“Our partnership has certainly helped MCU control costs and stay on top of early delinquency. The problem we had for years was we would see delinquency spike at the 30 day level (and escalate from there) every time a collector was out (i.e. vacation, sick day etc.). With your staff that does not happen because, you deliver that coverage which we could not. I know your staff treats our members the way we want them treated. The goal is to help members work their way out of life’s difficult situations. You get it and deliver! The communication with our staff is first class and very professional.”
-Joseph F. Barbato, President & CEO, Millbury Federal Credit Union
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