Learn more about Coastal Outsourced Solutions


Our mission is to be a trusted partner to our clients, helping them improve the way they do business while building a great organization that attracts, develops and engages exceptional people.


By consistently delivering quality offerings and results to our clients, Coastal Outsourced Solutions will become the leading outsourced services provider in our market.



Coastal Outsourced Solutions is a Credit Union Service Organization (CUSO) and wholly owned subsidiary of First Citizens’ Federal Credit Union. As a trusted single source partner, we assist in providing a broad suite of support solutions to small and midsized financial institutions affected by margin compression along with new and/or changing regulations and technologies.


Based in New England, our staff takes pride in the many relationships we have established in the industry and can provide high quality service to your customers. We’ve perfected processes with back-office and support functions and leverage these processes, along with technology and our people to improve the way our clients do business. What Impacts You, Impacts Us!


More than an Outsourced Service Provider

  • We have the capacity to serve our clients at many levels of their organization.
  • We take the time to understand each client’s unique business environment then tailor our approach accordingly.
  • We don’t settle for “out of the box” or “off the shelf” solutions.
  • We add tangible value to all our solutions:
    • Process improvement
    • Improved performance metrics
    • Improved customer experience
    • Cost Savings
  • We form long term partnerships and build sustainable solutions.
  • We empower our clients to do more of what they do best.

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